Appointments
Non-urgent advice: Total Triage
When you complete a Triage or Contact Us form, you will receive a response asking you to book an appointment or providing advice on the next step.
Appointments may be face to face or by telephone and some situations can be resolved with advice by text or email.
For more information on Accurx Total Triage and how it works visit https://www.accurx.com/patient
Non-urgent advice: When we are closed.
In an emergency you should call 999.
Chest pains and/or shortness of breath constitute an emergency.
If you wish to speak to an out of hours doctor telephone NHS 111 or if this fails to connect 0845 345 8995.
The 111 service will then decide the best course of action.
A recorded telephone message provides this information when the surgery is closed.
On weekdays between the hours of 18:30 and 08:00, and all day and night at weekends and bank holidays, services are commissioned by the Oxfordshire Clinical Commissioning Group with call handling provided by South Central Ambulance Service.
Out-of-hours services are generally busy and do not have access to your full medical records, so please think carefully before calling them, and only do so if you think it may be unsafe to wait until the surgery re-opens.
Important: Unable to make it to an appointment?
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Non-urgent advice: Online Appointments Available
If you have online access, you can now book your blood test and cervical screening appointmens online!
Blood tests are available between 9am-2pm Mon-Fri and from July, our HCA's will have some early morning appointments which will be available to book. These will be from 08:40, we hope this will help patients in organising tests and make it more convenient for people who need to get to work or school etc.
Please only book an appointment for cervical screening if you have been invitied by letter or text.
If you do not have online access, you can find out how to register for the NSH app at Access Your Patient Record - Newbury Street Practice or contact us for help.
PLEASE ONLY BOOK A BLOOD TEST WHEN ASKED TO DO SO BY YOUR GP/CONSULTANT/CLINICIAN. If we continue to receive incorrectly booked appointments we will have to remove this service.
Non-urgent advice: Do you need an interpreter?
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Non-urgent advice: Additional Support
We have a hearing loop in place at reception. Please let us know if your need this when you attend your appointment.
Non-urgent advice: Chaperones
If you would like a chaperone with you during a consultation or during a procedure please ask the clinician who will be happy to arrange this for you, although if not requested in advance the consultation may need to be postponed if a chaperone is not available. In certain circumstances a clinician may request that a chaperone be present.
Download our easy read chaperone leaflet here.
Non-urgent advice: Home Visits
If possible please try to telephone reception before 10:00 if you require a home visit.
Your GP will assess the urgency of your request and a clinician will visit you at home if deemed appropriate.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years
Page created: 21 July 2021
