Equality and Diversity Policy for Patients

At Newbury Street Practice, we are dedicated to providing high-quality healthcare in an environment that respects and values the diversity of all our patients. We believe that everyone should be treated fairly, with dignity and respect, regardless of their background, identity, or circumstances.

Our Commitment:

• To promote equality and prevent discrimination in all aspects of our services.
• To ensure that every patient feels welcomed, valued, and able to access the care they need.
• To provide culturally sensitive and inclusive care tailored to individual needs.

Our Principles:

• Fair Treatment: We treat all patients equally, without discrimination based on age, gender, ethnicity, religion, sexual orientation, disability, or any other characteristic.
• Respect and Dignity: We respect each patient's beliefs, values, and preferences.
• Accessibility: We strive to make our services accessible to everyone, including those with additional needs.
• Confidentiality: We protect patient privacy and handle all information with care and discretion.

How We Achieve This:

• Training staff regularly on equality, diversity, and cultural competence.
• Listening to patient feedback to improve our services.
• Making reasonable adjustments to accommodate individual needs.
• Ensuring our policies and practices promote inclusivity.

Your Role:

We encourage patients to share any specific needs or concerns so we can support you effectively. If you experience or witness discrimination or unfair treatment, please contact our practice manager or staff so we can address the issue promptly.

Contact Us: For questions or to discuss your needs, please speak to our reception team or your healthcare provider.

Together, we aim to create a welcoming, respectful, and inclusive environment for everyone.