Reasonable Adjustment Policy for Patients

At Newbury Street Practice, we are committed to providing equitable and accessible healthcare to all our patients. We recognize that some individuals may require additional support or adjustments to ensure they receive the best possible care. Our goal is to create an inclusive environment where everyone feels comfortable and respected.

Our Commitment:

• To identify and understand the specific needs of each patient.
• To make appropriate adjustments that facilitate access to our services.
• To work collaboratively with patients to implement reasonable adjustments effectively.
• To record this on your medical records to share with other healthcare providers with your consent

Types of Reasonable Adjustments We Offer:

• Extended appointment times for complex needs.
• Accessible facilities, including ramps, lifts, and accessible toilets.
• Assistance with communication, such as sign language interpreters or written information.
• Flexible appointment scheduling to accommodate work or personal commitments.
• Support for patients with sensory or cognitive impairments.

How to Request an Adjustment:

• Patients or their representatives can inform our reception staff or their healthcare provider about any specific needs or adjustments required.
• Requests can be made in advance or at the time of appointment.
• We encourage open communication to ensure adjustments are tailored appropriately.

Our Process:

1. Assessment: We will discuss your needs confidentially and sensitively.
2. Implementation: We will arrange the necessary adjustments promptly.
3. Review: We will regularly review and update adjustments to ensure they continue to meet your needs.

Contact Us:

If you have any questions or specific requirements, please do not hesitate to contact our reception team or your healthcare provider. We are here to
support you and ensure your experience with us is as comfortable and accessible as possible.