Recording Calls - please be aware that all calls both in and out of the practice are now recorded

We are having problems with our patients notes system, EMIS, this means we will slower dealing with patient calls, econsults, prescriptions etc until EMIS can sort out the problem.  Please be patient, we know it's important and you will be dealt with as soon as we can access notes correctly

You are invited to a Zoom Talk – 22nd April 2021 – ‘Keeping Your Mind and Body Fit in Older Years’. Click here for more information.

For enquiries specifically related to Covid vaccinations, please use our dedicated email address or our dedicated Covid vaccine line 01235 774509.  To see the latest Covid updates - Click here                                                                          

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All appointments are currently only bookable on the day.  You will need to ring the practice or use the EConsult system. If you get a letter inviting you in for a review then please try to attend if you can. If you need to speak to a Healthcare professional (GP/Nurse etc.) they will initially call you back and advise if you can be helped over the phone or offered a face to face appointment or video consultation depending on your clinical need. This is in line with the Practice maintaining Covid safety for all patients and staff


Non-urgent Appointments-At the present time we cannot book future appointments with a GP, the nurses have very limited availability for the following day only. 

You can make an appointment by

  • visiting the surgery or
  • telephoning 01235 763451 between 08:30 and 18.30 Monday to Friday, though preferably after 10am for non-urgent appointments or
  • online if registered for this service.

We run a “personal list” system which means that wherever possible patients see the same doctor on each visit. This builds up continuity of care and enables doctors and patients to establish a good working relationship. This is especially important for ongoing problems.

We try to ensure that you can see a doctor at a suitable time for you. We have a system whereby you can book appointments with a named doctor at least two months in advance. 

You can also book telephone consultations with your usual doctor if your query is not urgent. For continuity of care we would encourage this if your doctor is not available for a face to face appointment at a convenient time.


Urgent Appointments

If you need to see a member of our clinical team on the same working day or within a couple of days please telephone from 08:30am. Our reception staff will ask you for some idea of the problem so that they can direct you to the most appropriate member of the team.

If a GP is the best option then they will ring you back and arrange to

  • either deal with your problem over the phone if suitable
  • or they will arrange for a face to face appointment later that day if needed.

If you attend the surgery for an urgent clinical problem our receptionists will ask you some questions to assess your priority.

You will then be advised that you can either wait in the waiting room for the triage GP to assess you by phone or leave to receive the phone call.

If you are unable to receive a telephone call you will be asked to wait in the waiting room until your turn in the triage list. You may be dealt with quickly or at busy times the wait can be several hours.


Text reminders

If we have your mobile number recorded on our system we will send text messages to remind you of upcoming appointments. If you do not wish us to do this please let us know. 


If you would like a chaperone with you during a consultation or during a procedure please ask the clinician who will be happy to arrange this for you, although if not requested in advance the consultation may need to be postponed if a chaperone is not available. In certain circumstances a clinician may request that a chaperone be present.

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