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In an emergency, Repeat prescriptions, New patient registration.
For information on Teenage Health issues.
This will allow access to Patientwise, a series of Patient Information Leaflets that can be browsed on-line and printed off.
Access to the NHS 24 hour help line.
Family Planning Association, information on Contraception and Sexual Health
National Electronic Library for Health
You can make an appointment by visiting the surgery or telephoning:
01235 763451
Between 8.30am and 6.30pm Monday to Friday.
Urgent problems will always be seen on the same day. No patient, with an urgent problem, has to wait longer than a working day to see a Doctor, provided they are happy to see whichever Doctor is available. Should you require advice or wish to speak to the Doctor please telephone between 10.30am and 11.00am. It is our Practice policy that patients with an urgent problem will be put through to the Doctor of their choice, if at all possible, or the duty Doctor. If a Doctor is unavailable, the patient's telephone number is taken and the Doctor will return the call during the morning surgery or later in the evening surgery, or as soon as possible for an urgent problem. In an emergency you may see any of the Doctors, but in ordinary circumstances you should try to see your own Doctor to allow proper continuity of care.
APPOINTMENTS SYSTEM
For an appointment the same day: ring up EARLY that day. (Phones are switched on at 8.30am)
For an appointment two days later: ring up EARLY (as above).
For an appointment up to two/three months ahead: ring any time during opening hours, but avoid the early-morning “rush hour”.
(NB here “day” refers to weekdays, not Sat or Sun)
This system works well, though
an occasional doctor shortage might make a slight difference
• We will always be able to provide an urgent “fit-in” appointment!
MAYBE A NURSE COULD SEE YOU INSTEAD OF A DOCTOR:
The nurse practitioner can deal with
• minor illnesses in people over 12 years old.
(Includes sore throats, earache, conjunctivitis, eczema, hay fever, diarrhoea & vomiting, and acne.)
• review of chronic illnesses.
(Includes high blood pressure, asthma, chronic bronchitis and hyperlipidaemia.)
• routine checks.
(Includes diabetes, asthma, high blood pressure, HRT and contraception.)
•Tell the receptionist why you need to come in; then you will
be offered the appropriate appointment.
•We are all part of the same team here and we are all bound
by the same rules of confidentiality.
You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
| Day | 9.00 - 12.10 | 2.00 - 3.00 | 2.30 - 5.30 | 4.00 - 6.30 |
|---|---|---|---|---|
| Monday | Dr. Dinnis Dr. Robinson Dr. Shackleton Dr. Davies Dr. Watt Dr. Law |
Dr. Watt Dr. Law |
Dr. Dinnis Dr. Robinson Dr. Shackleton Dr. Davies | |
| Tuesday | Dr. Dinnis Dr. Robinson Dr. Heavens Dr. Watt Dr. Law 10:30 - 13:00 |
ANTE-NATAL Midwife |
Dr. Watt Dr. Law 15:00 - 18:00 |
Dr. Dinnis Dr. Heavens |
| Wednesday | Dr. Dinnis Dr. Robinson Dr. Davies Dr. Law 10:30 - 13:00 |
ANTE-NATAL Midwife |
Dr. Law 15:00 - 18:00 | Dr. Robinson Dr. Shackleton Dr. Davies |
| Thursday | Dr. Dinnis Dr. Robinson Dr. Shackleton Dr. Heavens Dr. Davies Dr. Watt |
Dr. Watt | Dr. Dinnis Dr. Heavens Dr. Davies | |
| Friday | Dr. Dinnis Dr. Robinson Dr. Shackleton Dr. Davies Dr. Watt Dr. Law AM or PM |
Dr. Watt Dr. Law AM or PM |
Dr. Heavens Plus others on Rota. |
The above schedule assumes all doctors are available and are not on holiday. Part time doctors may work slightly different shifts in different weeks.
If you are too ill to come to the Health Centre, a home visit can be arranged by telephoning: Wantage 763451
It is helpful if you can telephone before 10.00am so that the Doctors can plan their rounds before leaving the Health Centre or their homes.
If you need a Doctor urgently, please telephone:
01235 763451 or 0845 345 8995
On weekdays between the hours of 6.30pm and 8.30am, and all day and night at weekends and bank holidays, services are commissioned by the South West Oxfordshire Primary Care Trust.
If you require medical treatment you have a choice. If you wish to see an emergency doctor, telephone 0845 345 8995 If you require health information or advice, you may telephone NHS Direct, a 24 hour nurse-led advice line, on 0845 4647.
A recorded telephone message provides this information when the surgery is closed.
Violence against staff working in the NHS is a crime. The NHS operates a zero tolerance to violence and abuse against its staff and any incident where staff are abused, threatened or assaulted will result in the patient being reported to the police and no longer allowed to receive medical services from this Practice.
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