Skip directly to: Text only, Home, Feedback, Contact us.
Who we are, Services, How to, Practice forum, Newsletter, How to find us.
In an emergency, Repeat prescriptions, New patient registration.
This page has been designed to hold useful information to help you.
Some of the answers will take you to other areas of the site for more details.
Click here for more information when there is an emergency
Click here for more information on out of hours services
Click here to view the main contact details for our practice
Click here for more information making appointments
Please help us to help you. When samples are taken from you and sent off for testing, it is important that you receive any relevant results.
Specimens are sent to the Lab. at 11.30am each day.
It is important that you telephone 763451 between 11.00am and 12 noon, or between 2.00pm and 3.45pm Monday to Friday only.
Please ensure that when you ring you get the results of all the tests requested.
Click here to view our online registration form
Wantage Hospital - 01235 205801
Emergency Dentist - 01865 226532
John Radcliffe NHS Trust Hospital - 01865 741166
Churchill NHS Trust Hospital - 01865 741841
Radcliffe Infirmary NHS Trust Infirmary - 01865 311188
Nuffield Orthopaedic Centre NHS Trust - 01865 741155
Ambulance Station - 01865 742209
Police - 01235 776000
Social Services - 0845 050 7666
Community Information Centre (C.I.C.) - 01235 765348
Samaritans - 01865 722122
Marriage Guidance Council - Relate - 01865 242960
Childline - 0800 1111
BPAS - British Pregnancy Advisory Service - 0171 2220985
Oxfordshire Health Authority - 01865 741174
Alcoholics Anonymous - 01865 242373
Citizens Advice Bureau - 01865 247578
Oxford Cruse - Bereavement Care - 01865 245398
Rape Crisis - 01865 726295
Drug Abuse - Alex Turnbull Clinic - 01865 244447, 01865 456666
Click here to view Newbury Street Practice Charter
If you have a complaint or concern about the service that you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaint procedure as part of the NHS system for dealing with complaints.
Our complaints system meets national criteria.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at the most weeks - because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
Complaints should be addressed to the Business Manager, Mr Sandy Fisken or any of the doctors. Alternatively, you may ask for an appointment with Mr Fisken in order to discuss your concerns. He will explain the complaints procedure to you and will make sure your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
We shall acknowledge your complaint within two working days and aim to have looked into your complaint within ten working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local health authority, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You should contact the Patient Services Manager C/O South West Oxfordshire PCT, Abingdon Hospital, Marcham Road, Abingdon, OX14 1AG. Telephone: 01235 205585/6.
|
|
|
.